Task Driven User Interface
QBFax is a highly user-focused system. It is common knowledge that the user prefers to learn as little as required to use an application while consuming the maximum available easily-operated system. In other words, the user prefers an easy-to-use but fully-featured system
Usually "easy to use" and "fully featured" are terms that collide with each other because to learn how to operate these features would mean making the application more complicated.
QBFax reconciles these needs by presenting the user with a task driven user interface. For example: To send a fax using a memorized fax number, all a user needs to type is the fax number, Enter, and hit the Finish Button. To view a fax on the e-mail client, the user is required to click on a "Click Here to View" hyperlink. There are many examples to to the implementation of this design in QBFax.
Flexible Notification System
QBFax defines the incoming e-mail message containing the fax as a "Notification". E-Mails are just one type of notification. QBFax also supports client messages, direct printing, network file copy, and "custom notifications" such as feedback to the ERP system.
Notifications also have a variety of conditions - they could be defined for a specific message, "status code", user, port, extention and other existing objects in QBFax.
Multiple Site Support
The software infrastructure under QBFax allows almost each of the product's component to run on a different machine and communicate with the master server.
This design makes it possible to connect "Remote Hosts" running QBFax engines that utilize their ports for sending and receiving faxes as if they were directly connected to the master QBFax server
Wide Hardware Range
Support for Class I and Class II modems is available on QBFax in addition to BrookTrout's fax boards. QBFax supports the TR1034, TruFax, and TR114 series. This allows the customer to select what quality and brand of modem matches your requirements.
The "Describe" Button
QBFax associates remote faxes with internal contacts. When a fax is received from an unknown remote fax, users have can use the Describe button to edit the contact details for the remote fax. From that moment thereafter, QBFax will display the true contact name instead of the remote fax id
Users find it much easier to read a name like Mr. John Smith than an ID such as +1-212-5555555.
Centralized Administration
QBFax requires minimal administration for its daily functions. However, as a coporate fax solution, QBFax comes with a number of interesting features that a working environment may require.
- Permissions - Allow users and groups to view faxes sent or received by other members of the group.
- Custom Views - Define views on the fax browser for specific tasks, such as "Unhandled incoming faxes from the administration port".
- Automatic Update - Clients are upgraded through an automated network update process. The administrator may force users to run the upgrade before using the software.
Multiple Address Books
The product supports internal, ADO and ODBC phonebooks as well as Outlook/Exchange.
- Internal - Phone book is stored in the QBFax database.
- ADO/ODBC - Phone book reflects an SQL query that runs online when the user open the phonebook. SQL query may fetch a client list, mailing lists, etc.
- Outlook - Microsoft Outlook/Exchange is accessed via CDO. All public contacts folders may be used. For high-volume contact folders, QBFax has a syncronization tool, making the contact folder run as fast as an internal phonebook.
Extenal data support does not stop here - QBFax also supports file imports - making it possible to import data from ASCII, CSV and Excel files.
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